Support
We're here to help.
Open a ticket
The fastest way to get help is from inside your account — go to Help and open a ticket. We reply there and by email.
Prefer email? Write to support@wemails.com.
Common questions
Do you store my mailbox password?
Only encrypted (AES-256-GCM), and only until the job finishes — then it's wiped. See Security.
My migration failed at login
Check the source/destination password (watch out for your browser auto-filling the wrong saved password), and use the "Verify connection" button in the wizard. The error message tells you which side failed.
Can I restore a backup to a different account?
Yes — pick the backup, choose any destination account, verify the connection and start. You'll need your backup passphrase.